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GET RESOURCES
Improve IT efficiency and reduce costs with catalogue management
When users make an IT request, they don't care how complicated the solution might be, or how many other requests IT is handling. The only request that matters to them is their own – and they expect IT to respond quickly. But handling these requests – while maintaining user satisfaction – is one of IT’s biggest and most costly challenges.
Peregrine’s Get-Resources is a user-friendly, Web-based self-service solution that simplifies and streamlines the request process. With little or no training, Get-Resources enables employees to initiate their own requests, selecting resources from a corporate-approved catalogue of assets and services, and then track the status of the request as it moves through the approval cycle.
By empowering end users and expediting the fulfilment process, Get-Resources improves customer satisfaction and frees up IT resources for other important tasks.
INTEGRATED WITH ASSETCENTER AND SERVICECENTER WORKFLOWS
Get-Resources is fully integrated with both AssetCenter and ServiceCenter applications, providing a link to many different automated workflows for request, approval, purchasing, receipt, and deployment. By automating business processes that verify budgets, manage reviews and approvals, enforce company standards, and initiate resource deployment services, IT can fulfil requests much more quickly and cost-effectively. Getting the most from these contracts requires a clear understanding of how each asset gets serviced, what the applicable warranty terms are, and how repair costs are allocated. AssetCenter Contracts delivers this information, tracking work orders and linking them to the appropriate contracts and assets, along with all associated costs.
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